最近到 Essential Depot 買了手皂材料, 對該家的運送包裝的專業程度印象深刻。 只是收貨時 一打開就聞到很濃的味道。 仔細檢查, 只有檸檬精油短缺（ 見圖） 打了電話也沒回音。 忙了幾天差點忘了這件事。
↑ 左一未開封的香茅精油( 全満)。 中間兩瓶是未開封的檸檬精油。 右一是檀香香精（ 打開使用掉一些了）。
今天趕緊去它的網頁 跟客服反應。 記錄如下:
This was the chat record of my live chat with Essential Depot:
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Customer Service16:42:23
Hello. My name is Kim. How may I assist you today?
16:43:09
I had contacted essential depot for my received order . No one responced
16:43:21
my order was 38516
Customer Service16:43:38
One moment please and I will look up your order.
Visitor16:43:39
the lemon essential oil was short.
16:44:07
you can see the photo from my Chinese blog.
Customer Service16:44:27
I have located your order.
16:44:36
So, the Lemon Essential Oil was short.
Visitor16:44:44
Short means the bottle was not very full. Yes
Customer Service16:44:46
Would you like a partial refund?
Visitor16:45:29
Yes. But can I hold the credit until next order if I want some more essential oil.
Customer Service16:45:59
Sure, on your next order I can have another bottle of Lemon Essential Oil included at no extra charge to you to replace what you missed.
16:46:18
But you will need to maintain this transcript and contact me to do that immediately after you place that order.
Visitor16:46:45
Wonderful. How do I maintain this transcript?
Customer Service16:46:55
Let's make it easier.
16:47:17
Refer to your order #38516 and I will make a note on it.
16:47:22
One moment please while I make that note.
16:48:18
OK. I have noted your account.
16:48:26
that means that when you place your order, contact me.
16:48:55
Either log into Live Chat (My name is Kim) or if you are not successful there then call 1.866.840.2495 (ext 0).
Visitor16:49:21
Just want to be sure-- Did I establish a account with essential depot?
Customer Service16:49:37
If you are not successful there, then either send an e-mail to service@essentialdepot.com or call the owner (Derek) directly on his cell 863.258.1125.
16:49:44
Yes, you did establish an account.
16:49:59
But the record is particular to a problem with your recent o4rder.
16:50:21
Just make sure you have someone look at the note attached to the order #38516.
16:50:30
The adjustment will be made to that new order.
Visitor16:50:53
So next time when I order I need to mentioned the order 38516.
Customer Service16:51:06
You can even respond back to the confirmation e-mail reminding us to look at the notes for your order #38516.
Visitor16:51:41
All right. I will try that. Thank you Kim.
Customer Service16:51:50
May I assist you with anything else today?
Visitor16:52:03
No thank you. Have a nice day.
Customer Service16:52:17
You have a nice day as well.
Operator Customer Service has left the chat.
The chat is ended.
真的是專業啊 Very professional.
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